Need Help?

Rancher to the Rescue.

Rancher Support Options

Community Support


We’ve built a wide variety of tools to help everyone using Rancher find the help they need.

Visit the forums

Rancher’s forums are incredibly active, and the best place to chat with Rancher users and developers about issues you might be facing. Be sure to do a quick search to see if anyone else has asked the same question before.

Chat on IRC

If you want to chat with other community members and Rancher contributors, you can often find them in our #rancher IRC channel on freenode.

Rancher on GitHub

All Rancher bugs and known issues are tracked in GitHub. If you think you’re hitting a bug, file it under issues on GitHub with as much detail as you can. You can also file issues directly from within the Rancher UI.

Learn Rancher

We’ve built an enormous library of videos, blog posts, and tutorials, and they are all archived in our fantastic Learn section. You can find information on nearly every aspect of running applications in Rancher.

Documentation

If all else fails, you can always try reading the docs. Seriously though, our docs are online and updated with every release. They are a fantastic resource for understanding advanced features and configuration options.

Visit the docs: Rancher, RancherOS.

Online Training

We regularly host free quick start training classes to help users learn the basics of deploying Rancher and launching a couple applications. Join us and bring any questions, we won’t leave until they are answered.

Online Meetups

Every month we host an incredible online meetup to dive deeply into some aspect of running containers. These meetups always have hundreds of participants, and focus on hands-on technical demonstrations. Register now for a spot in our next meetup before it fills up.

Professional Support


Rancher Labs provides world-class support for organizations running Rancher in production.

Issue Resolution

Rancher Professional Support allows you to run our products in production confidently, knowing that the developers who built Rancher are available to help you quickly resolve any issues you run into. We provide tightly defined SLAs, and offer round the clock support options.

Troubleshooting

At Rancher we focus our support on uncovering the underlying cause of any issue you’re facing, whether it is related to Rancher, Kubernetes, Docker or your underlying infrastructure.

Pre-emptive support

Rancher professional support goes beyond responding to issues when they occur. Rancher customers work with our support teams on performance optimization, planned upgrades and migrations, integration design and much more.

Pricing

Rancher Professional Support pricing is based on the number of implementations of the Rancher Management Service, and the number of Logical CPUS on Rancher hosts that are in use. Pricing is available from your regional Rancher sales team. Please request a quote for detailed pricing.

Consulting Services

Rancher Labs offers consulting services to help organizations design and deploy their container management platform

Design Workshops

Rancher works with customers on short, advisory projects to help in the development of a container management strategy, as well as the design or review of a deployment architecture.

Implementation and Integration Services

Rancher offers consulting services to help with implementation or integration of Rancher.